Degraded performance
Packet loss to some destinations from EU Central (Frankfurt)
1.1% packet loss to some destinations from EU Central (Frankfurt) for 65 minutes.
- Status
- ResolvedResolved — last update 25 Dec 2024, 15:21 UTC
- Started
- 25 Dec, 14:16Wednesday 25 December 2024 UTC
- Duration
- 1 h 5 minEnded 25 Dec 2024, 15:21 UTC
- Components
- 1Network and public IPs — EU Central (Frankfurt)
Timeline
What we posted, as we posted it.
Resolved5 updates · UTC
- ResolvedThis incident has been resolved.25 Dec, 15:21
- MonitoringLoss has been at zero since 14:56 UTC. We are keeping the prefixes on the alternate paths while the provider repairs the link.25 Dec, 14:56
- IdentifiedOne upstream transit provider is dropping traffic on a congested link. We have moved the affected prefixes to our other providers.25 Dec, 14:30
- UpdateWe have narrowed the cause down and are applying a fix. Next update within 30 minutes.25 Dec, 14:23
- InvestigatingInstances in EU Central (Frankfurt) are seeing packet loss of 1.1% to some Internet destinations. Traffic inside the region and to the console is unaffected.25 Dec, 14:16
Affected components
- Network and public IPsEU Central · FrankfurtOperational
Details
- Type
- Degraded performance
- Started
- 25 Dec 2024, 14:16 UTC
- Ended
- 25 Dec 2024, 15:21 UTC
- Region
- EU Central (Frankfurt)
- Impact
- 1.1% packet loss to some destinations from EU Central (Frankfurt) for 65 minutes.
- Reference
- 51cf87a52a57