Partial outage
Top-up addresses not being issued
New top-ups could not be started for 42 minutes.
- Status
- ResolvedResolved — last update 21 Oct 2024, 14:28 UTC
- Started
- 21 Oct, 13:46Monday 21 October 2024 UTC
- Duration
- 42 minEnded 21 Oct 2024, 14:28 UTC
- Components
- 1Billing and payments
Timeline
What we posted, as we posted it.
Resolved4 updates · UTC
- ResolvedThis incident has been resolved.21 Oct, 14:28
- MonitoringAddresses have been issued normally since 14:14 UTC. We are monitoring.21 Oct, 14:14
- IdentifiedThe address issuance service lost its connection to the wallet backend after a certificate rotation. The connection has been re-established.21 Oct, 13:58
- InvestigatingStarting a top-up in the console does not return a payment address. Existing pending payments are being detected normally.21 Oct, 13:46
Affected components
- Billing and paymentsControl planeOperational
Details
- Type
- Partial outage
- Started
- 21 Oct 2024, 13:46 UTC
- Ended
- 21 Oct 2024, 14:28 UTC
- Impact
- New top-ups could not be started for 42 minutes.
- Reference
- 447a5deab747