Partial outage
Top-up addresses not being issued
New top-ups could not be started for 128 minutes.
- Status
- ResolvedResolved — last update 28 Mar 2025, 15:03 UTC
- Started
- 28 Mar, 12:55Friday 28 March 2025 UTC
- Duration
- 2 h 8 minEnded 28 Mar 2025, 15:03 UTC
- Components
- 1Billing and payments
Timeline
What we posted, as we posted it.
Resolved5 updates · UTC
- ResolvedThis incident has been resolved.28 Mar, 15:03
- MonitoringAddresses have been issued normally since 14:10 UTC. We are monitoring.28 Mar, 14:10
- IdentifiedThe address issuance service lost its connection to the wallet backend after a certificate rotation. The connection has been re-established.28 Mar, 13:34
- UpdateWe have narrowed the cause down and are applying a fix. Next update within 30 minutes.28 Mar, 13:16
- InvestigatingStarting a top-up in the console does not return a payment address. Existing pending payments are being detected normally.28 Mar, 12:55
Affected components
- Billing and paymentsControl planeOperational
Details
- Type
- Partial outage
- Started
- 28 Mar 2025, 12:55 UTC
- Ended
- 28 Mar 2025, 15:03 UTC
- Impact
- New top-ups could not be started for 128 minutes.
- Reference
- fd4dd912d2fa