Partial outage
Top-up addresses not being issued
New top-ups could not be started for 31 minutes.
- Status
- ResolvedResolved — last update 27 Dec 2025, 15:22 UTC
- Started
- 27 Dec, 14:51Saturday 27 December 2025 UTC
- Duration
- 31 minEnded 27 Dec 2025, 15:22 UTC
- Components
- 1Billing and payments
Timeline
What we posted, as we posted it.
Resolved4 updates · UTC
- ResolvedThis incident has been resolved.27 Dec, 15:22
- MonitoringAddresses have been issued normally since 15:15 UTC. We are monitoring.27 Dec, 15:15
- IdentifiedThe address issuance service lost its connection to the wallet backend after a certificate rotation. The connection has been re-established.27 Dec, 14:58
- InvestigatingStarting a top-up in the console does not return a payment address. Existing pending payments are being detected normally.27 Dec, 14:51
Affected components
- Billing and paymentsControl planeOperational
Details
- Type
- Partial outage
- Started
- 27 Dec 2025, 14:51 UTC
- Ended
- 27 Dec 2025, 15:22 UTC
- Impact
- New top-ups could not be started for 31 minutes.
- Reference
- 6a2809d687f0