Degraded performance
Delayed payment confirmations
Top-ups were credited up to 58 minutes late.
- Status
- ResolvedResolved — last update 4 Oct 2025, 12:18 UTC
- Started
- 4 Oct, 11:20Saturday 4 October 2025 UTC
- Duration
- 58 minEnded 4 Oct 2025, 12:18 UTC
- Components
- 1Billing and payments
Timeline
What we posted, as we posted it.
Resolved5 updates · UTC
- ResolvedThis incident has been resolved. Every payment received during the incident has been credited with its original timestamp.4 Oct, 12:18
- MonitoringThe node is in sync since 11:55 UTC and all delayed payments have been credited. We are monitoring.4 Oct, 11:55
- IdentifiedOne of our blockchain nodes fell 23 blocks behind after a restart and has been resynchronising. Confirmations are being processed as it catches up.4 Oct, 11:42
- UpdateWe have narrowed the cause down and are applying a fix. Next update within 30 minutes.4 Oct, 11:32
- InvestigatingSome crypto top-ups are being credited later than usual. Payments are safe; the delay is in detection, not in the funds.4 Oct, 11:20
Affected components
- Billing and paymentsControl planeOperational
Details
- Type
- Degraded performance
- Started
- 4 Oct 2025, 11:20 UTC
- Ended
- 4 Oct 2025, 12:18 UTC
- Impact
- Top-ups were credited up to 58 minutes late.
- Reference
- 19c3c110ff16