Ask the people who run the nodes.
No sales team, no qualification call, no chatbot. Questions about capacity, pricing, whether a model fits, or a payment that has not landed all reach an engineer.
- First reply
- < 12hTarget for an ordinary question
- Urgent
- < 2hInstance unreachable or payment not credited
- Hours
- 24/7Tickets are watched around the clock
- Answered by
- EngineersThe same people who operate the hardware
Tell us what you are trying to run.
The more concrete the question — model size, hours per week, deadline, region — the more useful the answer. If you already have an account, a console ticket is faster, because it carries your instances and payments with it.
Faster routes
- You have an account
- Open a ticketIt carries your instances, volumes and payments — no back and forth to identify you.
- A payment has not landed
- Balance & billingDeposits are watched automatically and credited when they confirm, even if you closed the page.
- Something looks broken
- Service statusComponent state and the incident record, checked when the page is rendered.
- A question already answered
- Help centreSearchable, with the numbers that matter alongside each answer.
- Abuse or a vulnerability
- The abuse formGoes to the same people, but with the right context attached. See the disclosure policy.
Everything about an instance — the reference, the logs, the timings — is written down. A written exchange gets a precise answer faster than a call, and leaves a trail both sides can re-read.
Or skip the conversation entirely.
Everything on this site is priced, documented and available without talking to anyone.
Billed per minute from the moment the instance is reachable. Minimum credit $40, no subscription.